Privacy Policy

1. Information We Collect

We collect information that you provide to us and information that is generated when you use the Service.

Information you provide to us directly. This includes:

• the messages you write to Eidven and Eidven's replies;
• the photos and images you send;
• voice messages: we recognize the speech and keep the resulting text, and the Service does not keep the audio recording itself;
• the name Eidven uses for you and the details about yourself that you share in conversation;
• the marks you put on messages, such as Favorites;
• the problem reports you send through the Service and the emails you write to us.

Information Eidven remembers from the conversation. To continue the conversation with what you said earlier in mind, the Service keeps details from your messages: the events, people, plans and habits you have talked about.

Technical information. When you use the Service, we receive your IP address, the time of your requests, your device's time zone, and records of errors and of how the Service works.

Cookies and data in your browser. We use one cookie: it keeps you signed in after you enter your key. We do not use advertising or analytics cookies and do not use third-party analytics services. In your browser the Service keeps settings, such as the color theme, as well as drafts and messages not yet sent. When you sign out of the Service, drafts and unsent messages are removed from the browser.

2. How We Use Information

We use information to:

• reply to your messages and continue the conversation with what you told us earlier in mind;
• recognize voice messages and understand the content of photos;
• search the internet for information needed for a reply;
• check your access key and protect the Service from key guessing and abuse;
• apply the limits of closed testing, such as the number of replies per day;
• find and fix errors and improve the Service;
• respond to your requests;
• comply with legal requirements.

We do not sell your information and do not use it to show advertising.

3. How We Share Information

Service providers. To operate the Service we use third-party providers, for example for hosting, for the artificial intelligence models that write replies, for internet search and for speech recognition. Each provider receives only what its task requires: for a reply, your message and the details from the conversation that the reply needs; for speech recognition, the audio recording; for search, the search query.

Legal requirements and protection of rights. We may disclose information if the law or a lawful request from a public authority requires it, or if it is necessary to protect the rights and safety of users, other people or the Service.

Transfer of the Service. If the Service passes to another party, for example in a reorganization, information may be transferred with it under the terms of this Policy.

With your consent. In all other cases we share information only with your consent.

4. Transfer of Information Outside the Republic of Kazakhstan

Some of our service providers are located outside the Republic of Kazakhstan, so your information may be stored and processed in other countries whose data protection laws may differ from those of Kazakhstan. By using the Service, you consent to such cross-border transfer. We transfer information only to the extent necessary to operate the Service.

5. Data Retention

We keep information while your key is active and while it is needed to operate the Service, and for as long as the law requires or as is necessary to resolve disputes.

The Service settings include an option to erase your whole history. Before erasing, the screen shows what will be erased and what will remain. After erasing, Eidven starts the conversation anew and no longer draws on the earlier one. Some information may be kept after erasing, as stated on that screen.

6. Security

We take reasonable organizational and technical measures to protect your information: the Service can be accessed only with a personal key, and the number of attempts to enter a wrong key is limited. However, no method of transmitting or storing data is completely secure, so we cannot guarantee absolute protection.

Keep your key secret: anyone who has it can open your conversation history.

7. Your Rights

Under the personal data laws of the Republic of Kazakhstan, you have the right to:

• know what data of yours we process and receive information about it;
• request the correction of inaccurate data;
• request the deletion of your data or the end of its processing where there is no legal basis for it;
• withdraw your consent to the processing of your data;
• appeal our actions to the competent public authority or to a court.

To exercise these rights, write to us at the address in Section 11. If you withdraw your consent, we will not be able to continue providing the Service to you. You can also erase your conversation history yourself in the Service settings.

8. Age Requirements

The Service is intended for people aged 18 and over. We do not issue keys to people under 18 and do not knowingly collect their information. If you believe that a child has given us information, write to us and we will take action.

9. Links to Third-Party Websites

Eidven's replies may contain links to third-party websites, such as sources found on the internet. We do not control those websites and are not responsible for their content or for how they handle your information.

10. Changes to this Policy

We may change this Policy. A new version takes effect when it is published on this page; the effective date is shown at the top of the Policy. By continuing to use the Service after the changes, you agree to the new version.

11. Contact Us

If you have questions about this Policy or about your information, write to us at bakon099@gmail.com.